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Customer Service and Shipping Policy

**All returns/exchanges must be made within 30 days from the invoice date. For damaged parts

**All returns/exchanges must be made within 30 days from the invoice date. For damaged parts you must contact carrier within 24 hours of receipt.** Please note: You must keep original packaging and on a return to Auto-Gem you must clearly note your RMA number on the side of the box. All parts are considered Special Order. This means there are only two options that will warrant our review of a product. We will not issue an RMA or offer an exchange on parts unless the parts were received damaged before shipping or incorrect parts shipped to you as the result of our error. It is important that you are sure that the part you are ordering is the part you need. You are responsible for all fitment concerns. If you have any questions about what is described, how many you should order of a given part, or the choice between several part numbers, please contact us before you place your order. You can call us at 1-262-939-5042. We review each product before we ship them out to ensure the highest level of care is taken while processing your order. Please verify within 24 hours that the part(s) you received is correct and undamaged. If there is a problem with your order, you must contact us within 1 business day to document the problem. All returns must have a Returned Merchandise Authorization (R.M.A.). To obtain an R.M.A., please contact us at 1-262-939-5042. Please write the number and address we provide on the package so it can be processed properly. Items must be returned in their original packaging and include all original hardware, instructions, etc. Make sure to package the items carefully so they do not suffer any further damage while in transit back to Auto-Gem. There is no refund on shipping. Used and damaged parts: Any part which, after our review, shows evidence of being used or installed contrary to manufacturer’s instructions, and/or subjected to improper handling, packaging or shipping by you, the customer, will not be eligible for exchange, refund or warranty consideration. We will send the items back to you freight collect. If we determine that the part was shipped to you in error or the part was damaged before shipping, we will exchange or refund the part at our discretion. We reserve the right to apply a restocking fee of 20% if we agree to take something back that’s not listed under the appropriate RMA polices listed here. All returns must be sent freight pre-paid. No collect and/or COD shipments will be accepted. We suggest shipping the RMA using UPS or USPS. Please insure the returned part for its full value to protect you against loss. Items must be returned in the same condition as new for refund. If you install the part and then remove it, it is no longer new and we will not issue an RMA. The issuing of and/or the review of an RMA does not guarantee or imply that a refund or credit will be issued.

Shipping Policy

We understand how important your order is and how exciting it can be to buy a new part for your ride. This is why we try our best to ship out our orders within 24 to 48 hours. Orders placed after 1:00 pm MW Time will ship out the following day.  To help us in expediting the shipping of your order please be sure to include your correct address, and telephone number. We ship via UPS and USPS standard ground. If you need to have your order expedited please contact us and we can give you a quote for rushed delivery.For shipping to APO/FPO, Alaska, Hawaii, Puerto Rico, Guam, or other locations/ countries we ship via the US Postal Service. To determine your shipping charges use our shipping calculator or contact us for a shipping quote. NOTE: For international orders we must declare the actual value of the package. Please do not ask us to declare a lower value. All taxes, duties, custom fees, etc. are the sole responsibility of the buyer. This is the terms and conditions description.

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